Customer service

The operating conditions have been created in accordance with the Consumer Protection Laws, based on international codes for e-business.


Procedure of buying from an online store:

  • Product selection. Before submitting your order, the desired product must be selected from an online store. To do this, click the "Add to cart" button while viewing the individual product.

    Cart confirmation/order summary. Once the products are in your cart, you can go to the page where they are. You can review your order, change the quantity, add new products or remove them from the cart. A special discount box can also be used on this page.

    Address. You can select the desired delivery address. The address can also be different from your personal address, meaning that the order will be delivered to another address.

    Delivery. You can select the desired delivery method. During this step you can also add more products to your order.

    Payment. This step is intended for final order verification and purchase confirmation. By clicking the button, you accept the submitted order and also the trading conditions and finally confirm the purchase.
Purchase procedure on the home page:
  • Product selection. The product on the home page is already selected.
    Entering delivery information. During this step of the purchase you need to submit personal data for the purchase in the dedicated form.
    Delivery. You can select the desired delivery method (if the option is provided).
    Payment. This step exists as a final order verification and purchase confirmation. By clicking the button, you accept the submitted order and also the commercial terms and finally confirm your purchase.
    After placing an order, an order confirmation will be sent to your e-mail address. In addition to all legally required data concerning this order, this confirmation also includes the general terms and conditions in a durable medium, which represents an agreement between the buyer and the seller. Any order cancellation or change must be reported to the store manager's email address before the items are shipped. If the buyer fails to cancel the order within the agreed upon time limit, the purchase agreement between the buyer and the seller will be considered irreversibly concluded. After this deadline, the buyer is allowed to return the goods in accordance with items 4 and 5 of the General Terms and Conditions. The purchase agreement between the seller and the buyer in the online store, will be concluded at the moment when the seller sends the buyer the "Order confirmation and shipment of goods". From that moment on, all prices and other conditions are fixed, binding the seller and the buyer. The person whose data were declared when the order was placed, is considered the buyer. Consequential changes to the buyer's data are not possible. The purchase agreement (i.e. the email "Order confirmation and dispatch of goods"), is saved on the server of the seller in electronic form.

    2. PRICES
    All prices stated on the website are the final prices, which include all contributions and taxes. On the order notes website, the prices of the products include VAT. The regular price, prices, and sometimes even striped prices, apply to orders in our store without the use of the cart and data submission. A discount or promotion price, usually lower than the regular price, applies to orders placed through our website, email or phone. Despite our strenuous efforts to provide you with our most accurate and up-to-date information, pricing errors can occur. Normally, discounts and promotion codes, etc. are not cumulative. Discounts on individual items and promotion codes are cumulative. Promotions, sales and discounts, are valid until the goods are sold out, or until the stipulated maximum time limit. Shipping/shipping costs depend on the products and are charged extra. Prices are valid from the moment the order is placed, and their duration is not determined a priori. The purchase agreement between seller and buyer is concluded when the seller confirms the order. From that moment on, all prices and other conditions are fixed, binding the seller and the buyer. The seller reserves the right to change prices! If this happens, the buyer will be informed of such changes in writing or orally, and is allowed to withdraw from the agreement. You can choose one or several payment methods (depending on the product):

    PayPal payment, if the website declares this as a viable payment method

    payment with a charge or credit card via the card payment interface, if the site declares these as a possible payment method

    The seller should post an invoice on a durable medium. Errors in product designations can happen. We reserve the right to change the price of the product without notice.

    Goods ordered online will be delivered to you in the shortest possible time. The courier will probably deliver your order before nightfall. If you are not at home at the time of delivery, the package will be left for you at the nearest post office, or other contractual partner of the delivery company. We reserve the right to change our contract partner for delivery of the order.

    The buyer must inform the seller in writing of the desire to cancel the purchase no later than 14 days after receipt of the items. The buyer must use the seller's e-mail address and attach the completed form. The above information applies exclusively to natural persons who have purchased the item for purposes other than commercial activities. The buyer must cover the costs of returning the purchased goods. The products may not have visible signs of use and their quantity may not have been altered. In case of products that their durability is affected after opening, the product has to

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